Customer Reviews

Great service, great communication

Chris, from the service department, was very helpful when I reached out to him about the problem I was having with the Audi Q3. He accommodated me, given that I live 2 hours away. He was responsive and I appreciated that he took care of my vehicle issue in a timely manner. Thank you.

I had a fantastic experience with Faith and Brian, picking up a pristine CPO S4. They worked with me out of state; direct, fair, and made the deal happen via. email and phone. You can tell this is a strong dealership with a loyal customer base; they had originally serviced this car to the T, and everyone in the dealership seemed to know the previous owner. It was a straightforward process. Faith and Brandon (GM) has been communicative and has checked in post-purchase. I highly recommend working with Audi Lexington!

Negligent dealership…My fiancé took her car here for service. While in the dealership’s possession, her car was broken into because their service staff left the car unlocked overnight in an area that does not even have security cameras. She only found out when she picked up the car and it was dirty and rifled through inside and she asked why the mechanics left it in that condition. It was only then the service department reported to her they had multiple customer’s cars broken into overnight. I spoke to the service manager Brandon immediately on her behalf. When ... Read More

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Google - Sep 29, 2026

Negligent dealership…My fiancé took her car here for service. While in the dealership’s possession, her car was broken into because their service staff left the car unlocked overnight in an area that does not even have security cameras. She only found out when she picked up the car and it was dirty and rifled through inside and she asked why the mechanics left it in that condition. It was only then the service department reported to her they had multiple customer’s cars broken into overnight. I spoke to the service manager Brandon immediately on her behalf. When asked for a copy of the police report for our vehicle that was burglarized in their property and in their care, which also had some small items missing, he stated they were not filing one and leaving that to customers to do because the items that were taken were “small.” He then stated they “wiped” down her seat. I had to insist that they detail the inside of the vehicle to restore it the condition when we dropped it off. I felt like every concern we had was dismissed, I made multiple attempts to speak to the dealership general manager, also named Brandon, with no response. I finally got one text from him 2 and a half weeks later, he said he missed the conversation but he spoke with the service manager and it appeared that everything was “taken care of.” I asked him to call me because I had a few questions on how this entire situation was handled. I never heard a word from the GM since. The service department was negligent, failed to secure customer's vehicles, failed to file a police report for customer's vehicles that were burglarized while in their care, then dismissed the situation and the dealership GM completely ignored the customer who wanted some follow up. I have contacted them repeatedly and have been ignored…I had to file a case with Audi USA corporate.

I received a ton of notifications on my Q5 so took it here to troubleshoot software and replace a leaking tire. Picked up my car after a week to find that my car had been broken into while on Audi premises!! Correction, my car was left unlocked by one of their employees so someone got into my car, along with a few other cars, and stole items that still have not been replaced! AND they didn’t file a police report, I had to file my own police report! How does a dealership not file a police report after car ... Read More

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Google - Sep 23, 2026

I received a ton of notifications on my Q5 so took it here to troubleshoot software and replace a leaking tire. Picked up my car after a week to find that my car had been broken into while on Audi premises!! Correction, my car was left unlocked by one of their employees so someone got into my car, along with a few other cars, and stole items that still have not been replaced! AND they didn’t file a police report, I had to file my own police report! How does a dealership not file a police report after car break ins?? And I was told there’s no cameras on the lot either! Brandon Standafer, service manager, replaced some GC that were stolen and told me to email receipts for reimbursement of other items when I replace them. Emailed Brandon the receipts on 09/08, I followed up on 09/14 without much of a response, and still nothing from him or Audi as of today! He did the bare minimum, took no accountability, and just said “There was nothing we could do”. We even reached out to the GM, he responded to my fiancé almost 2 weeks later via text saying “Brandon seemed to handle everything, do we still need to chat?”. Of course we didn’t get a call from him! I have ivory seats, I got my car back with dirty seats, car handles, and console! My fiancé demanded that my car get fully detailed since we didn’t know if there’s drug residue or a dirty needle under my seat. Even if my car didn’t get broken into, receiving my car in this condition after a service is unacceptable! This is one of the worst experiences I’ve had at a luxury dealership! I absolutely do not trust Audi Lexington, and would not recommend an Audi after their poor service, the amount of electrical/software issues, and lack of safety for customer’s property. I’m definitely going back to BMW after this!

Jonathan in service was extremely kind and helpful. He text messaged me which I prefer over talking on the phone. He took time to explain things to me and went above and beyond to help me which meant the world to me. Audi Lexington should be proud to have a guy like him on their team. HIGHLY RECOMMEND Jonathan for his EXCELLENT SERVICE!

Service department is excellent. Traveling between states was running low on oil. Promptly took care of me.

The staff is always awesome and they reach out before they do anything, so I never have to worry about unexpected charges / repairs. I switched to Audi from Infiniti and have not regretted it once. When the time comes I’ll be buying another Audi.

I had a great experience purchasing my Audi Q3 from Audi Lexington. As a first-time buyer I appreciated how straightforward and stress-free the process was. Dalton was knowledgeable, professional, and went above and beyond to make sure I felt comfortable with my decision while answering all of my questions. The team was efficient and made the entire process smooth start to finish. I’m very happy with my new Q3 and would definitely recommend Audi Lexington.

Great car buying experience!

Top notch service department. I’ve watched how they’ve treated my girlfriend over the last almost 2 years when she takes her car here. They are extremely helpful, knowledgeable, and truly a pleasure to be around and speak to. I don’t know what kind of training or how you find these people but this is a real five star place. Thank you all for all you do on such a consistent basis and for doing such a good job.

We received great service from Brandon and Dalton (manager) from the moment we arrived. Brandon took the time to listen to exactly what type of vehicle we were looking for. As we looked through the options, he was never pushy. We left to explore other options but later came back to make the purchase. Brandon and the team made the process quick and easy with great customer service.

Tito was phenomenal! Highly recommend - we won’t go anywhere else!!

This place was not professional at all. I was told that it would only be a day and a half that they would have my car for a tuneup turn around. They had my car for four days and refuse to give me a loaner. I don't feel like they communicated enough for me. I would think a $1300 tuneup would be done in a day not four days it's not the Price It's just the principle of 860.00 labor being overpriced for a tuneup and then not receiving any Accommodations nor explanations just a Oh we didn't ... Read More

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Google - Jul 16, 2026

This place was not professional at all. I was told that it would only be a day and a half that they would have my car for a tuneup turn around. They had my car for four days and refuse to give me a loaner. I don't feel like they communicated enough for me. I would think a $1300 tuneup would be done in a day not four days it's not the Price It's just the principle of 860.00 labor being overpriced for a tuneup and then not receiving any Accommodations nor explanations just a Oh we didn't have a loaner for you but everyone else had a loaner. if I was told prior that I would not be able to get a loaner, I would have took my business elsewhere.

I would give 10 stars if possible. The staff and service was exceptional.

We bought a certified preowned Q4 sport back prestige last month and the car has been terrific. Tito is amazing to work with along with the whole team. The car was missing a second key and Tito called around to see if it was in the wild, and when he couldn’t track it down, the make one courtesy in about 50 minutes. Service department was also friendly and lights above domestic dealerships we have had to deal with for years as this was our first German car. Ask for Tito if you’re heading in, does a great job.

Great people. Wonderful buying experience. Got great deal!

Getting 1st oil change & service since purchased in February! Very attentive.

Great place. Clean and professional, for sure. I didnt buy here, but I service here. Good crew.

I had a wonderful experience at Audi Lexington! The dealership and staff were great. I worked with Tito and he was very knowledgeable, personable, and worked with us to get a negotiation both parties were happy with. I would 100% buy again from Audi Lexington!

The service was great and all of the workers was amazing. They did everything in a timely manner as well.

Problem not resolved.

Amazing, simple, straight forward! It was an excellent experience for my first time buying a car! Tito was very knowledgeable, he explained everything and made sure I understood! 10/10 will buy a car from here again in the future!!

Fantastic experience! Absolutely seem less transaction!!! Tito!

Great personalized service. You’re kept up to date with your car service by texts, and nice report afterwards.

Good 👍

Excellent experience with the Audi of Lexington team, highly recommend!

Fantastic customer service all around, fair & transparent. Tito deserves a raise, he was a delight to work with!!

Good service and in a timely manner. We have used their service department for twelve years and have always been satisfied

I purchased a used vehicle and needed special attention because of a time crunch. The salesman and managers accommodated this. I would definitely purchase a car here again. My salesman was very knowledgeable of the car I purchased and his follow through was great.

Absolutely wonderful experience

Had a great time picking up my car. Tito was really knowledgeable and a great help!

Great service !! From the minute you walk in the door you feel like a friend, not someone who is going to be either ignored or pushed. Every person I came into contact with treated me professionally but with personality.

First time buying a car. It was very easy and my salesperson Dalton was very helpful. Was able to purchase easily and without much delay. Dealership had great service and cleaned my car right up before I left. I recommend!!!! Dalton is the best!!!

I had a great experience working with Tito on my out-of-state car purchase. He was extremely helpful, responsive, and made what could have been a complicated process incredibly quick and smooth. Everything was handled efficiently, and I always felt informed and supported. Best of all—I love my new car! I would absolutely recommend Tito to anyone looking for a seamless car-buying experience.

Yesterday I had my first service done on my A8 which I purchased from Audi of Lexington. The purchase went smoothly as did the servicing. My only concern is that I had asked for a loaner car when I made the appointment over two weeks ago and they didn’t have one for me. I did get a text the afternoon before the appointment warning me that a loaner would not be available. I appreciate the heads-up and I was able to reschedule meetings for that day. It was disappointing that a prestigious dealership such as this couldn’t provide ... Read More

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Google - Apr 15, 2026

Yesterday I had my first service done on my A8 which I purchased from Audi of Lexington. The purchase went smoothly as did the servicing. My only concern is that I had asked for a loaner car when I made the appointment over two weeks ago and they didn’t have one for me. I did get a text the afternoon before the appointment warning me that a loaner would not be available. I appreciate the heads-up and I was able to reschedule meetings for that day. It was disappointing that a prestigious dealership such as this couldn’t provide a loaner with several weeks notice.

My experience at Audi Lexington was truly exceptional, largely thanks to Tito, an outstanding sales representative. From the moment I arrived, he impressed me with his deep knowledge of the Audi/Land Rover lineup and his respectful demeanor, making me feel valued as a customer. Tito took the time to understand my needs, guiding me through the options without any pressure. I left the dealership feeling confident in my purchase and grateful for the personalized attention Tito provided; he truly made my car-buying experience awesome.

⭐⭐⭐⭐⭐ Exceptional service at Audi of Lexington. The team is knowledgeable, informative, and incredibly professional from start to finish. I especially appreciate the loaner cars that are available and most importantly the tech videos they send—being able to actually see and understand what’s going on with my vehicle builds a level of trust you just don’t find everywhere. Communication was clear, timely, and respectful throughout the entire process. And as a woman, I can’t say enough about how much it means to be treated with honesty and not talked down to—that alone sets them apart. Top-tier ... Read More

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Google - Apr 11, 2026

⭐⭐⭐⭐⭐ Exceptional service at Audi of Lexington. The team is knowledgeable, informative, and incredibly professional from start to finish. I especially appreciate the loaner cars that are available and most importantly the tech videos they send—being able to actually see and understand what’s going on with my vehicle builds a level of trust you just don’t find everywhere. Communication was clear, timely, and respectful throughout the entire process. And as a woman, I can’t say enough about how much it means to be treated with honesty and not talked down to—that alone sets them apart. Top-tier experience all around. This is how service should be done.

Great service as always

Couldn’t ask for a better car buying experience from the team at Audi Lexington. My salesman Tito looked extra fresh and professional in his freshly tailored suit that was a prize from selling 20 cars the previous month. They were nice and accepting of my kids checking out the cars in the showroom while I signed paperwork. And we all had a good laugh when my son tried to run through the glass wall. Trustworth, Honest and Highly recommended! Thank you all!

Tito was an awesome guy. Tea easy to deal with.

I drove down from Cincinnati to check out one of their certified pre-owned vehicles after negotiating pricing with their manager, Nick, over email in the last week of February. During the test drive, I noticed a noise on initial acceleration. After returning, I requested to have the vehicle inspected by an independent mechanic. Initially, they declined, stating that as a CPO vehicle it had been thoroughly serviced and was “as good as new.” As I was preparing to leave, they agreed to the inspection. An independent mechanic evaluated the vehicle immediately and reported multiple fluid leaks. I understand that used ... Read More

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Google - Apr 2, 2026

I drove down from Cincinnati to check out one of their certified pre-owned vehicles after negotiating pricing with their manager, Nick, over email in the last week of February. During the test drive, I noticed a noise on initial acceleration. After returning, I requested to have the vehicle inspected by an independent mechanic. Initially, they declined, stating that as a CPO vehicle it had been thoroughly serviced and was “as good as new.” As I was preparing to leave, they agreed to the inspection. An independent mechanic evaluated the vehicle immediately and reported multiple fluid leaks. I understand that used vehicles can have issues, but any reasonable buyer would expect those to be identified and addressed before completing the purchase. What concerned me was being advised that I could proceed with the purchase and address the issues later under the CPO warranty. That approach did not align with my expectations. I chose not to move forward and instead purchased a new Q5 from another Audi dealership the following week.

After wasting almost 2 hours, met with a rude, dismissive, unprofessional manager! quite disappointing experience.

*Update!!! 2/17/2026 I have sent several emails to the respondents request and heard NOTHING from anyone at Audi. Received my new tag in the mail today- it was supposed to be a transfer of tags- so more money out the window for everyone involved. This group has not done a single thing correct. My review is too long… it was that awful and still continues to be. Jennifer is unknowable and argumentative - sales manager is rude and tried to swindle us. The worst part is-I hate the vehicle. Check engine light on less than 500 miles. 1200 miles about 8 warning lights came ... Read More

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Google - Jan 15, 2026

*Update!!! 2/17/2026 I have sent several emails to the respondents request and heard NOTHING from anyone at Audi. Received my new tag in the mail today- it was supposed to be a transfer of tags- so more money out the window for everyone involved. This group has not done a single thing correct. My review is too long… it was that awful and still continues to be. Jennifer is unknowable and argumentative - sales manager is rude and tried to swindle us. The worst part is-I hate the vehicle. Check engine light on less than 500 miles. 1200 miles about 8 warning lights came on and we’re heading to the shop on Tuesday. **update** I had already emailed the provided email address in their response and I haven’t heard ANYTHING from anyone employed by this location. I did confirm I was sold a vehicle that had no received required updates. Haven’t made the first payment and tomorrow is day 2 in the shop. Service department has been very friendly. Still convinced it’s the worst purchase I’ve ever made.

TERRIBLE -Do NOT buy here. My salesman, Kevin disappeared on the day of the trade. Brian-the Sales Manager was incredibly unhelpful and would not honor the agreed-upon terms of the trade. Nick- the GM knew my car broke down an hour and a half away and neither he nor any of his staff offered any sort of assistance. It took Audi of Louisville (a great dealership) seven hours to straighten out the problems with my car. Don’t buy from Audi Lexington, they only care about your money and have no concept of service after the sale.

This dealership will do anything to cut your throat, and leave you with the bag. I am currently taking legal action against them; as they have zero interest in taking care of customers. Take your business elsewhere.

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SCAMMERS – BEWARE! This Audi dealership is the WORST place you could ever step into. They are masters at drama and lies, only looking to steal your hard-earned money. I went in for a simple A/C repair, and they made up stories to convince me it would cost $5,000. Then I bought an Audi Q5 here for $44,500. The next day I didn’t like it and tried to return it – they refused. Just 2 months later, they offered to buy it back for only $30,000. That’s a loss of $14,500 in two months – complete robbery. This dealership doesn’t care about customers; they ... Read More

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Google - Oct 2, 2025

SCAMMERS – BEWARE! This Audi dealership is the WORST place you could ever step into. They are masters at drama and lies, only looking to steal your hard-earned money. I went in for a simple A/C repair, and they made up stories to convince me it would cost $5,000. Then I bought an Audi Q5 here for $44,500. The next day I didn’t like it and tried to return it – they refused. Just 2 months later, they offered to buy it back for only $30,000. That’s a loss of $14,500 in two months – complete robbery. This dealership doesn’t care about customers; they only care about stealing your hard-earned money. Once you step in, you’re trapped. They use high-pressure tactics, create fake urgency, and will never give you a fair deal. My advice: Avoid this Audi showroom at all costs. Protect your money, your peace of mind, and don’t let them scam you like they did to me. They are dishonest, manipulative, and will trap you with fake urgency and overpriced nonsense. Once you buy from them, you’re screwed.

“3 month warranty” on used vehicles essentially covers nothing. Just bought a used BMW here. Immediately broke down, and no offer of real help from management. Just ways to try to get more money out of me. I’m out $4k so far on what was already a bad deal! My mistake for trying to help local and spend more than a fair deal. Not even had it 2 months! You buy it, you’re stuck! Poor business model. Spend your money elsewhere. Reach out! I’ll give you all the receipts! Update: zero reason to reach out to the Oxmoor auto ... Read More

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Google - Sep 19, 2025

“3 month warranty” on used vehicles essentially covers nothing. Just bought a used BMW here. Immediately broke down, and no offer of real help from management. Just ways to try to get more money out of me. I’m out $4k so far on what was already a bad deal! My mistake for trying to help local and spend more than a fair deal. Not even had it 2 months! You buy it, you’re stuck! Poor business model. Spend your money elsewhere. Reach out! I’ll give you all the receipts! Update: zero reason to reach out to the Oxmoor auto group, who own Audi of Lexington. If you’ve been screwed by this place like me, you are encouraged to reach out to a consumer protection attorney at the KY AG office. Only way to hold bad business accountable

I've had really bad service here worse than subaru. Gave my car back full of water didn't know what was wrong. Not been back. Perhaps it's changed. 2025 update is the test drive i went on was good, happy i stopped in to see a few autos.

Customer service is very poor. My car was a service center for 3 days for just new tires. First day informed there was delay and they cant finish. Then all went silent. Service never picked up the call but when called sales they picked up but they coudn't help. When pressured, they said they will call us back but again no response.

Used car sales. Starting with the positives, they were patient and courteous. We’re from out of town so they were willing to field our phone calls for more details on the car. Negatives, the car had the tire pressure sensor that their mechanic couldn’t turn off. This wasn’t shared online or over the phone and the salesman pretended like it’s not big deal (for a $28k purchase) which it may not be to some, but was to me. Second, at the cost breakdown, they added a “special package” for $600 that included a lot of things I ... Read More

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Google - May 11, 2025

Used car sales. Starting with the positives, they were patient and courteous. We’re from out of town so they were willing to field our phone calls for more details on the car. Negatives, the car had the tire pressure sensor that their mechanic couldn’t turn off. This wasn’t shared online or over the phone and the salesman pretended like it’s not big deal (for a $28k purchase) which it may not be to some, but was to me. Second, at the cost breakdown, they added a “special package” for $600 that included a lot of things I didn’t need. (Lookup oxmoor special benefits package if you’re interested). I was told it was required by law in KY, then after I researched that it wasn’t I was told it was company policy. I asked for a price reduction of that amount and it was no deal. Third, when negotiating the car salesman said “if you want to tell the wife that you got something, how about $200 off).

We brought our A6 Prestige into this location for Audi's prescribed mileage-based routine service. I am convinced that at least a portion of the checks and maintenance that we paid for were not performed at all. I've spent the last 2 months living with the blind paranoia that comes with having work done to your car by an unscrupulous auto body, and my fears have been confirmed. I am completely certain that our tires were not inspected. We recently got a flat for the first time in this car and found that the steel wire in our tires is ... Read More

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Google - Aug 31, 2024

We brought our A6 Prestige into this location for Audi's prescribed mileage-based routine service. I am convinced that at least a portion of the checks and maintenance that we paid for were not performed at all. I've spent the last 2 months living with the blind paranoia that comes with having work done to your car by an unscrupulous auto body, and my fears have been confirmed. I am completely certain that our tires were not inspected. We recently got a flat for the first time in this car and found that the steel wire in our tires is easily visible and shredded across the entire contact surface. Our tires are flaking, beginning to bulge, and quite obviously many miles or months beyond their service life. There are no punctures; our tires simply wore completely through during normal use. Our spare, the condition of which should also have been checked according to our maintenance interval, was completely flat. Additionally, we found that we are missing several plastic wheel lug covers, which was not documented. I had suspected that the work was not performed properly even from the moment we left the lot, however. Service at other locations is always accompanied by an electronic report containing a list of individual check points as they are performed, in real time, including video of the undercarriage and any malfunctions or issues. No such checklist was provided by this location, no detail on the execution of our selected service package was recorded or given, and this major service was completed in an impossibly short period of time. Our car has an automatic braking error which Audi has now settled to repair at their cost in a class action. Our example has not been repaired and it displays an error related to this computer failure each time the car starts. This obvious malfunction was not mentioned by Audi of Lexington at any time during this process. Our vehicle is provided service from the dealership because we consider their systematic care to be a fundamental component of the engineering in which we invested when we bought an Audi. Now, I feel like I should take the car in for the same expensive maintenance interval which we just had performed. Not only do I feel our money has been wasted, but that the integrity of our investment has been compromised. Those checks which I can prove were not performed are among the simplest demanded at this interval. What, then, should I assume has been done by this dealership for any hidden lubricants or filters? I expect better from Audi on the account of Audi's own example, and we won't be back to this Lexington dealership location again. Embarrassing for both parties.

Never any new inventory besides about 5 vehicles at most.

We did not receive the level of customer service that is commiserate with what I’ve been used to with Audi. My husband who took out Audi Q8 complained that Tricia was rude and condescending. We had always been treated with the upmost courtesy until then by the prior service team. She referred to our vehicles as old. That was not necessary. If I want to keep my car longer because I like it, that should not affect the level of service we get. When I do decide to sell it or trade it in to get a new one, ... Read More

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Google - Apr 18, 2024

We did not receive the level of customer service that is commiserate with what I’ve been used to with Audi. My husband who took out Audi Q8 complained that Tricia was rude and condescending. We had always been treated with the upmost courtesy until then by the prior service team. She referred to our vehicles as old. That was not necessary. If I want to keep my car longer because I like it, that should not affect the level of service we get. When I do decide to sell it or trade it in to get a new one, I will not be buying from Audi of Lexington.

The person who checked me in was not friendly or professional IMO. She stated the charge would be 300 plus tax. I told her that when I called on the phone the person I spoke to said it would be 277 plus tax. She said well I rounded up! Then when the service was finished the total was 345. I asked again why the difference because the service didn’t change. It was 50k mile service that was quoted, scheduled and performed. She said well sometimes the prices are different from one screen to the other and this is how much it is. ... Read More

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Google - Apr 11, 2024

The person who checked me in was not friendly or professional IMO. She stated the charge would be 300 plus tax. I told her that when I called on the phone the person I spoke to said it would be 277 plus tax. She said well I rounded up! Then when the service was finished the total was 345. I asked again why the difference because the service didn’t change. It was 50k mile service that was quoted, scheduled and performed. She said well sometimes the prices are different from one screen to the other and this is how much it is. I mean she never tried to explain anything to me and seemed very annoyed when I asked or said anything really. She may have been having a bad day but that wasn’t my fault. Customer service in general has gone downhill so much lately but I think if we don’t call it out when it happens it will become the norm and just be accepted but I sure hope not.

Warning! Do not under any circumstances trust the service department here!!! I brought my vehicle in just to get routine service and a couple weeks after, I have an oil and coolant leak. This is not a coincidence! They barely told me what was done to my vehicle during the service and didn’t want to answer my questions despite almost paying 1k. DO NOT GO HERE!

My daughter dropped off her car yesterday morning at 7:30 am. She was told we would hear from someone in about an hour. Didn’t hear back for hours. When I called the service department I was told that a part needed to be ordered and the car wouldn’t be ready until today around noon- if the part comes in. I called the service department this morning 10:30 am to see if the part came in- my call went to voicemail- I left a message. I also received an automated text so I texted back asking about the part. Three hours ... Read More

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Google - Feb 9, 2024

My daughter dropped off her car yesterday morning at 7:30 am. She was told we would hear from someone in about an hour. Didn’t hear back for hours. When I called the service department I was told that a part needed to be ordered and the car wouldn’t be ready until today around noon- if the part comes in. I called the service department this morning 10:30 am to see if the part came in- my call went to voicemail- I left a message. I also received an automated text so I texted back asking about the part. Three hours went by- no return call no text. I texted them again- no reply. My husband tried calling to check on the car- went to voicemail. He left a message as well. Again, he received an automated text and responded to the text. I call again at 2:10 pm and my call goes straight to voicemail for the service department. At this point I call back and choose sales department. A very nice lady answered the phone, I explained my frustration of no one returning any calls/ texts. We were told if part comes in the car would be ready at noon. It is now 2:10 pm and we have not heard from anyone. She gets someone for me. The parts came in late and car wouldn’t be ready until 5 ish. I get that you are not in control of when parts arrive, but customer service goes a long way. Text or call back and let your customers know what is going on or even better- return a call or text within the four hour range. Awful customer service! The only reason I gave two stars is because of the sweet lady who answered the phone in sales department who went and found someone for me to talk to. My daughter also said the gentleman that checked her out was very kind to her. I am very disappointed in the customer service we received from this Audi dealership.

One star is generous and excessive. Service department kept the car for a week, charged an arm and a leg and could not tell us what was done. The service is poor and the attitude is even worse.

I have a well maintained A6 with a severe oil consumption issue that Audi has no interest in taking ownership of. The review process lacks any voice of the customer while the dealer seemingly plays a significant role in. Audi of Lex is under new ownership which means they are in poor condition to offer meaningful input into the case. Bottom line, at 98k miles I have a perfect vehicle with cancerous pistons and Audi does not care. My mistake thinking Audi offers quality. Steer clear of any 2.0 Audi engine. It’s a sad day.

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I bought a BEAUTIFUL 2019 Audi S8- After having the one key I was given for the vehicle stolen, I called Audi about towing it to them and having a new one made and programmed (which is close to $1000 for this key). I first spoke to Matthew who was WONDERFUL but was then led to a woman in the service department who was the RUDEST person I’ve ever spoken to, let alone someone in customer service. She patronized me, talked down at me, raised her voice at me, and hung up when I asked to be transferred to a ... Read More

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DealerRater - Nov 10, 2023

I bought a BEAUTIFUL 2019 Audi S8- After having the one key I was given for the vehicle stolen, I called Audi about towing it to them and having a new one made and programmed (which is close to $1000 for this key). I first spoke to Matthew who was WONDERFUL but was then led to a woman in the service department who was the RUDEST person I’ve ever spoken to, let alone someone in customer service. She patronized me, talked down at me, raised her voice at me, and hung up when I asked to be transferred to a manage and said “she didn’t have to”. It’s interesting to think customers are paying as much as they are for these vehicles, the upkeep, services, etc and being spoken to like they aren’t spending as much as they are- let alone people at all. I am considering trading in my Audi and deterring my friends from ever owning one solely based on the woman I interacted with at this store. Thanks for ruining an entire brand.

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We purchased a used SUV. Our salesman was Eli . He took us on several test drives and was very professional. There was no pressure and for us that was a plus. This the second SUV that we have bought from Audi of Lexington. I would recommend that you give them a try. I think you will be pleased. They detailed our car before we left with it. They also gave us a car fax. We were given a list of things that they had checked and preformed on the car. We are very happy with our purchase.

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Professional, friendly and knowledgeable staff. Service Advisor was Patricia Smith, who promptly attended to my service appointment and provided me with an excellent Audi Loaner. Service was performed on time as promised. Appreciate having my A4 clean and washed. Looks like brand new Audi. Highly recommend Audi of Lex, great cars, service and sales!

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Probably one of the worst dealerships that I have deal with. - i bought the car from here and they just lie to me with everything. worst experience.

Their service has suffered as of late, I've called twice, one to order a part and secondly to schedule a regular maintenance. Both times they were to busy to answer the phone. Left messages with name and number and never got a call back. Also was interested in electric car in their service fleet and asked sales man to give me a call when they were ready to sell it. Never received a call and found out they sold it without contacting me.

Drove around the lot, parked and got out and looked at 5 Vehicles. No one came out but i seen 2 or 3 standing inside. Lost my business. Bought elsewhere.

Probably one of the worst dealerships of any car manufacturer I’ve dealt with. Specifically, their parts department provides completely inadequate service. They will order you the wrong part after you specifically request confirmation that it’s the correct part. When you point this out to them, they will blame it on their website or “corporate” and they will spend weeks telling you they are ordering you the correct replacement part but will instead lead you on. They will not provide you with any tracking information, lead time, or even confirmation that they ordered the replacement part nor will they ... Read More

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Google - Nov 3, 2021

Probably one of the worst dealerships of any car manufacturer I’ve dealt with. Specifically, their parts department provides completely inadequate service. They will order you the wrong part after you specifically request confirmation that it’s the correct part. When you point this out to them, they will blame it on their website or “corporate” and they will spend weeks telling you they are ordering you the correct replacement part but will instead lead you on. They will not provide you with any tracking information, lead time, or even confirmation that they ordered the replacement part nor will they make an effort to do these basic functions of customer service. For any kind of update, you will have to follow up with them repeatedly but at best they will say it’s out of their control and will not take any initiative to resolve the issue if it requires them to so much as lift a phone or send an email.

The worthless service ! Twice in 8 month two location and my pregnant daughter with 2 children and still waiting on them to get it fix ! Not much to do but don’t depend on their service warranty!

I took my car in for service and I’m waiting for parts but I can’t get anyone in the service center to call me back

They lie and I would NEVER buy a car from them

Don't advertise home delivery and you will pick up trade if you are unwilling to do it. Stated it was in their "policy." Policy must be substantiated with a written document. This is how businesses shadow discriminatory decision making. Shady shady shady

Spoke too soon about this place. The maintenance work is trash now. I don’t know if they’re using novice or intern mechanics, but my car always comes back with MORE to fix than when it left now. Customer service is SUB PAR NOW. ACCORDING to Brandon in the service dpmt. They’re under NEW management and everything the prior employees fixed/or didn’t fix, IS NOT AUDI’s responsibility to rectify, fix, or repair! He “MIGHT” have a coupon he could spare! Regardless of the amount! Or price of the repairs, as hard-working business owners and employees ... Read More

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Google - Aug 20, 2020

Spoke too soon about this place. The maintenance work is trash now. I don’t know if they’re using novice or intern mechanics, but my car always comes back with MORE to fix than when it left now. Customer service is SUB PAR NOW. ACCORDING to Brandon in the service dpmt. They’re under NEW management and everything the prior employees fixed/or didn’t fix, IS NOT AUDI’s responsibility to rectify, fix, or repair! He “MIGHT” have a coupon he could spare! Regardless of the amount! Or price of the repairs, as hard-working business owners and employees and citizens, we like to have peace of mind with our purchases, and know that once we spend our money faithfully with a company/provider, that we will be valued, not seen as just a dollar sign, but as a person who has devoted 5 years of loyalty to AUDI. To finally Pay the car off only to then be treated like trash is a shame! So to Sum it up ! The new financial group now uses the prior finance group as the “scapegoat” for the poor work and mismanaged information that could have been potentially proactive help for the consumer, opposed to reactive costs(bills) that hurt the consumer. we all know Which of the two is less expensive. The excuses; finger-pointing, and lack of accountability from this service department is an extreme misrepresentation of Audi as a company in its entirety, something should be said/done. When I spoke with BRANDON in the service department, he seemed very unyielding and upset in response to rectifying the situation after I had insured him I spent $6000 to have the vehicle worked on With Audis verified certified and guaranteed service department! Smh He then implied that I had damaged the car myself even after seeing the car had only been driven 4000 miles after the service was performed less then a year ago. I also was told right outside of my warranty date that my wheel bearing needed to be replaced! If nobody speaks up, everybody’s in the dark.

Worst service department I've ever experienced in my 62 years. They don't even answer the telephone. I wouldn't recommend buying an Audi from a dealer who is so incompetent in their Service Department either. I live 5 miles away from Audi of Lexington, yet I choose to drive to Cincinnati for maintenance and repairs on my 2018 Audi Q5.

Scheduled 3 weeks prior for oil change and tire balance and rotation. Have a 3 hour round trip. Had a quote for all work arrived received oil change no tire work was done and was told it was not on work order. That’s odd because I was quoted more and my bill was less due to not performing tire work, how do you quote and schedule and say not on work order? I’m confused. Now has recall they were going to do but didn’t have part. But had nearly 3 weeks to had it on hand from the time I ... Read More

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Google - Mar 14, 2020

Scheduled 3 weeks prior for oil change and tire balance and rotation. Have a 3 hour round trip. Had a quote for all work arrived received oil change no tire work was done and was told it was not on work order. That’s odd because I was quoted more and my bill was less due to not performing tire work, how do you quote and schedule and say not on work order? I’m confused. Now has recall they were going to do but didn’t have part. But had nearly 3 weeks to had it on hand from the time I scheduled appointment. So what I ended up with was an 5 hour invested oil change and now it appears that they didn’t have time to do tire work but time to suggest around $2000.00 worth of additional work they say is needed. And another round trip. This my first experience here and once recall is complete it will be last.

I purchased one used vehicle from here many years ago, the experience was normal, so I decided to return to look again. I felt that I was passed off and was not attended to properly by the sales person. I was told that he needed to attend to a returning buyer (which I already was) and gave me a card and told me another sales person could take me for a test drive if I wanted. I was looking at a Q3, so I'm unsure if my car selection wasn't expensive enough for him, or if I looked ... Read More

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Google - Apr 26, 2019

I purchased one used vehicle from here many years ago, the experience was normal, so I decided to return to look again. I felt that I was passed off and was not attended to properly by the sales person. I was told that he needed to attend to a returning buyer (which I already was) and gave me a card and told me another sales person could take me for a test drive if I wanted. I was looking at a Q3, so I'm unsure if my car selection wasn't expensive enough for him, or if I looked too young and unimportant to spend actual time with to close a potential sale. Either way, I felt pretty annoyed, I refused the card and promptly left. I purchased a vehicle from another dealer a couple of weeks later. I like the brand, but didn't appreciate the lack of service I received at this location.

Their service cannot find the real issue I drove my car without any problem just for a regular oil change. They highly recommended replacing the timing chain during the oil change service. When I go back to pick my car, my car didn't start. The technician should have checked the car before I go there for picking up my car. They said the timing chain must be replaced to fix the car (It costs ~$2,000). Then, I accepted that even though it was super suspicious for me. because my car was running before they touched my car for oil change, ... Read More

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Google - Apr 2, 2019

Their service cannot find the real issue I drove my car without any problem just for a regular oil change. They highly recommended replacing the timing chain during the oil change service. When I go back to pick my car, my car didn't start. The technician should have checked the car before I go there for picking up my car. They said the timing chain must be replaced to fix the car (It costs ~$2,000). Then, I accepted that even though it was super suspicious for me. because my car was running before they touched my car for oil change, Also, they hardly accepted giving me a loaner car during the service time. Then, they called me after several days (I called them first to get an update) then they said the cylinder head must be replaced and it costs ~$3,000 and we cannot guaranty that it will fix your car. Can you imagine what a pathetic response from the official dealer? I had to decline their worthless and expensive replacement service and towed my car from there. Thanks for the nightmare you created for me.

Audi of Lexington service department is very selective on their standard of customer service. I have not been treated like the loyal customer I am since Rob left. I will be taking my business to Louisville or Cincinnati.